Customer Service Policy
Talyala Emu Farm is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Shipping and Delivery Policy
Talyala Emu Farm ships goods Australia wide and internationally.
We deliver products using Australia Post & StarTrack Couriers. Postage / shipping costs are influenced by the weight of the product and your location. Exact postage / shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are usually dispatched within 2 business days. Delivery time frame for Australian residents are usually between 1 – 3 business days, Overseas customer orders may take 4 – 15 business days depending on your location.
Customs Charges Policy (UK & Other Countries)
Please be advised that there may be additional charges required by customs in your country from you, the buyer, which are out of our control and not the responsibility of Talyala Emu Farm. Please contact your customs office in your country for more information. If you have not received your order within 15 BUSINESS DAYS, Please contact your local post office and customs office, to see if they are holding it for any reason and then contact us, if you still do not have the parcel, we will put a trace on it through Australia Post.
Product Guarantee & Refund Policy
We offer full money back guarantee on all of our emu oil products. Simply if you purchase any of our emu oil products and you are not happy with the results, then all you need to do is contact us within the first 10 days and we will refund your money. We do not refund for change of mind.
Talyala Emu Farm is dedicated to keeping your details private. Any information we collect is kept strictly secured.
We use this information to identify and despatch your orders, provide you with our monthly newsletter/specials (if applicable) and to personalise your shopping experience with us.
We do not keep a record of the IP addresses from which users access our site, except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding through our checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Talyala Security Policy
When purchasing from Talyala Emu Farm your financial details are passed from our secure shopping cart through to a secure payment server like PayPal and eWay using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.